About Berriman Carpets

Berriman Carpets Limited aims to give you the best possible value and service at all times. The following Terms and Conditions will explain how we will deal with your order and you should read them carefully. 

The information on this website is given in good faith and Berriman Carpets Limited cannot accept responsibility for any loss or damage arising from the information or its use or misuse.

Your Order

When you place an order you are inviting us to enter into a contract with you to supply the products you have selected at the price indicated on your invoice. When we receive your order we will send an acknowledgment email direct to the manufacturers to order the flooring chosen by you, at this point cancellations cannot be accepted. 

If you have provided your own measurements, you are responsible for these being accurate and Berriman Carpets Limited accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery or when the floorcovering is fitted.

Liability

While we try and get things right first time, occasionally things don’t go according to plan. Subject always to your statutory rights, if your floorcovering is not of satisfactory quality or is not fit for a purpose which was made known to us, we will replace any defective floorcovering and arrange for the defective floorcovering to be uplifted and disposed of straight away. 

If there is a problem with the fitting which we arranged under the agency agreement referred to in these terms and conditions, we will ask the fitter concerned to revisit your property in order for your fitter to carry out any necessary remedial works. Any contract for fitting is between you and the fitter.

This does not affect your statutory rights.

This provision does not affect any liability we have for fraud or fraudulent misstatement or for personal injury arising out of our negligence.

Fitting (Floorcoverings)

If you wish us to arrange for your floorcovering to be fitted, you appoint us as your agent to arrange the fitting of your product. Alternatively you may make any other arrangements for fitting the product yourself. We will take reasonable care to identify a fitter we believe is suitable to fit the products you have purchased from us and liaise with you and the fitter to arrange a suitable date. You authorise us to enter into an oral contract for fitting of your product(s) (and uplift of your current products if you have chosen this option) with independent self-employed fitters in your name and on your behalf. The contract for fitting will be under a separate agreement between you and the fitter. You must pay the fitter for the fitting services on completion of the fitting, unless the fitting is taking place on different occasions, in which case you must pay the fitter for the work completed on each occasion (for example, if a lounge, hall, and dining room carpet are fitted in months 1, 2 and 3, as part of a home refurbishment, you must pay the fitter the relevant proportion of the fitting charge upon completion of fitting each room).

After Sales Service

If you require any help or are not satisfied after you have made your purchase, please contact us. In the first instance this should be to the store which is fulfilling, or has fulfilled your order (in respect of floorcoverings). It is really important that you tell us if you are not satisfied as soon as possible to enable us to put things right for you quickly.

Floorcoverings

Please inspect the completed work with your fitter before they leave. Your fitter should be able to address any issues which are identified.If a problem with the fitting manifests itself after the product has been fitted, please either contact your fitter directly or in the first instance, let the store who is arranging the fitting know if there are issues.

Disposal of New & Old Carpets 

It is your responsibility to uplift your existing flooring prior to your fitters’ arrival. Your fitter will then bag up any offcuts from your new flooring and leave them for you to dispose of. If you would like to keep any offcuts, please advise your fitter upon arrival at your home. Your fitters will move up to five pieces of empty furniture from your room. This does not include white or electrical goods, pianos, antiques, or items over 4ft in height. Please ensure that these items contents are cleared prior to the fitting date to avoid any delays or inconvenience with your fitting.

If you require a Uplift and removal of old floor coverings as well as new floor coverings to be fitted, please mention this at point of sale to the member of staff taking your order, this will be an additional charge. 

We expect self-employed floorcoverings installers to cover the cost of travel up to a 30 mile round trip from the store to the installation address. There may be additional charges for longer distances, difficult parking restrictions or unusual requests e.g. ferry crossings. These charges will be payable to the fitter.

Appointment times and dates

Fitting appointments are estimates only and are made in good faith, but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. Time is not of the essence. We cannot accept liability for delayed arrival of the fitter.

Damage and scuff marks

Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither Berriman Carpets nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.